Terms of service

The service

TalkToSunny is AI pre-consultation on the clinic's page: Sunny talks with prospective patients, reads three photos, gives a price range from the clinic's menu, and passes the booking to the clinic's WhatsApp or SMS. The clinic gets a dashboard of its prospective patients.

Sunny is an AI. Its results are not a medical diagnosis and can be wrong. The treatment plan and final price are always decided by the clinic's doctor or provider.

Accounts and logins

• The account owner is responsible for the clinic's logins and what's done with them. One login per person; don't share passwords.
• Logins per plan: Core 2, Growth 5, Chain unlimited.
• Tell us straight away if a login is misused.

Setup and going live

A clinic that signs up starts in setup: patients see a “coming soon” page. The clinic goes live for patients once its first payment arrives, usually within one working day. There is no free trial.

Prices and payment

• Prices are per outlet per month, by plan and the clinic's country, as on the Pricing page when the invoice is made. Pay a year ahead: two months free.
• Consultations are not counted on the invoice.
• Payment is in advance for each period: by bank transfer in Indonesia, elsewhere through a payment link we send.
• Prices don't include tax where tax applies.
• We announce price changes at least 30 days ahead, and they apply from the next period.

Fair use

To keep the service stable, each outlet has a daily limit of 100 AI calls (a full consultation is about 2). Past it, patients are asked to contact the clinic directly until the next day (UTC). An outlet running far above normal volume gets a conversation with us, not a surprise bill.

Unpaid invoices

If an invoice is unpaid, we may pause the clinic: patients see a maintenance page, while the clinic keeps its dashboard and its prospective patients. The clinic is live again once payment arrives.

Leaving

A clinic can stop at any time by telling us by email or WhatsApp. The service runs to the end of the period already paid; the current period isn't refunded. We may end the service with 30 days' notice, or straight away for a serious breach of these terms. After it ends, the clinic has 30 days to download its data, and we delete it within 90 days.

The clinic's responsibilities

• The menu, prices, branches and hours in the settings are correct and current. A menu drafted by the AI from a photo of a price list is checked before it's used.
• Telling patients how their data is used and having a lawful basis to use it, including handling patients' requests about their data.
• Following the healthcare, medical practice, cosmetics and advertising rules that apply to the clinic.
• Not using Sunny for diagnosis, emergencies, or consulting children without a parent or guardian.
• Not trying to break into, copy, reverse engineer or overload the service, or using it for anything unlawful.

Data

Patient data belongs to the clinic. We process it only to run TalkToSunny for the clinic, as the Privacy policy describes, and never sell it or use it for advertising. The clinic can download its prospective patients (CSV) at any time. Clinics that need a separate data processing agreement can ask us for one.

Brands and ownership

The clinic's logo, name and menu stay the clinic's; the clinic lets us use them to run the service. We name a clinic as a customer only with its permission. The TalkToSunny software, Sunny and her portraits stay ours.

Availability and changes

We work to keep the service running but don't promise it will be free of interruptions. Features may be added or changed; we give notice before a change that removes a main feature of the clinic's plan.

Limits of liability

As far as the law allows, we are not liable for indirect losses, lost profits, or medical and pricing decisions made from the AI's results. Our total liability is at most what the clinic paid in the last 12 months.

Law and disputes

Agreements with PT Cendrawasih Permata Integra are governed by the laws of the Republic of Indonesia; disputes are first settled by discussion, then in the district court where the company is domiciled. Agreements with Cendrawasih Technologies LLC are governed by the laws of the State of Delaware, USA, with the courts of Delaware.

Changes and contact

We announce changes to these terms on this page and by email at least 30 days before they apply. Questions: ibrahim@cendra.co or WhatsApp +62 812-1060-3386.