What AI receptionists and chatbots do well
- Answering calls and messages about hours, locations, providers and offers.
- Booking, confirming and reminding about appointments.
- Texting back missed calls, and routing to the right person.
The question they pass on
When someone asks “what would help with my acne scars?”, a receptionist can't see their skin. It's usually told to send the price list or hand over to staff, and the patient waits again. Yet that's the question closest to a booking.
How Sunny works alongside your front desk
- Your team, your receptionist or your Instagram bio shares Sunny's link.
- The patient talks with Sunny on video and takes three photos.
- Sunny shows findings on their photo and treatments from your menu, with a price range.
- The booking arrives by SMS (US and Australia) or WhatsApp with an SNY code, and your team confirms as usual.
AI receptionist compared with Sunny
| AI receptionist | Sunny | |
|---|---|---|
| Where | On the phone and in messages | On your clinic's page, from a link |
| How | Voice calls or text | Video, with three guided photos |
| Sees the skin | No | Yes, from three photos |
| Prices | Price list or offers | A range from your menu, for the patient's findings |
| Reminders and call handling | Yes | No |
| Result | A booked slot or a message to staff | A booking with an SNY code, and the lead in your dashboard |
Running both
They don't replace each other. The receptionist answers the phone and handles reminders; Sunny's link is for the people asking “what's right for me, and how much?”. The receptionist or your team just sends the link.
Guardrails
- Sunny doesn't answer phone calls, reply to messages or send reminders.
- Results aren't a diagnosis; the plan and final price come from your provider.
- Sunny only suggests treatments on your menu, at your prices.
- Price: $299 · €199 · £199 · A$349 per outlet per month.
Illustrative photos generated with AI; these are not patients or customer clinics.
