Frequently asked questions
Short answers to what clinic owners ask us most.
What is TalkToSunny?
TalkToSunny is an AI skin consultant for beauty clinics. Patients talk with Sunny on video on their phone or laptop, take three photos, then see findings on their photo and a price range from the clinic's menu. Bookings arrive by WhatsApp, or by SMS in the US and Australia, with an SNY code.
Will patients really talk to an AI?
They don't have to talk. They can answer out loud or simply tap. It takes about 3 minutes, with no app, and patients agree to an AI notice before they start.
What if the price is wrong?
Sunny doesn't make up prices. The AI records what it sees, then fixed rules map that to the treatments, sessions and prices on your menu. When Sunny is less sure, the range is wider and says “doctor will assess”. Your provider decides the final price.
Does Sunny replace the doctor?
No. Sunny is an AI skin consultant, not a doctor, and does not diagnose. Serious signs go to a doctor with no prices, and every result says your provider decides the treatment and the final price.
Control & privacyWhere do patients' photos go?
If the patient signs up, the photos and result go to your clinic for their consultation, behind the dashboard's login. Patients are told before the photos. If they don't sign up, the photos are deleted after 30 days.
Control & privacyDoes my admin have to learn a new system?
Hardly. Bookings arrive as ordinary WhatsApp or SMS messages, and your admin replies as usual. The dashboard is one list of leads, on a laptop, tablet or phone.
Whose brand will patients see?
Yours: your clinic's logo and colours, and an assistant with the name, voice and look you choose.
How do I know Sunny brings in bookings?
Every booking from Sunny carries an SNY code, and the dashboard shows every lead's status. On the Growth plan, the report shows leads, bookings, visits and treatment value per branch.
What does it cost?
A flat price per outlet per month: Core $299 and Growth $499. No charge per consultation.
PricingHow is it different from other skin analysis tools?
Skin analyzers usually give a skin score and product suggestions. Sunny gives treatments from your menu with a price range, and ends with a booking by WhatsApp or SMS.
CompareDo patients need to download an app?
No. Sunny runs in the browser on a phone or laptop, from a link in your Instagram bio, Google Maps or a QR code at reception.
How do vouchers work?
Patients who haven't booked a few days after their consultation appear in a “ready to send” list. Your admin sends the voucher from the clinic's WhatsApp in one tap. The patient can use it, or pass it to one friend. Vouchers are in the Growth plan.
How do we get started?
Sign up, then follow the setup steps in your dashboard: a photo of your price list becomes your menu, then your look, booking number and branches. Try it yourself as a patient, then ask to go live. Our team can set it up with you.
Is there a free trial?
No. You can try Sunny as a patient with a demo link and your clinic's menu. Signing up needs no card; you pay when your clinic goes live.
Try Sunny as a patient
We set up a demo with your clinic's menu, then send you the link. From when we send it, you have 48 hours to try it on your phone.
